Privacy Policy

Last updated: October 2026

1. Introduction

Qwick Services and Solutions LLC ("QwickOps", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service management platform.

2. Information We Collect

Account Information: Name, email address, phone number, company name, address, and other registration details you provide.

Usage Data: Information about how you use QwickOps, including pages visited, features used, and actions taken within the platform.

Business Data: Customer records, job details, invoices, compliance documents, and other operational data you store in QwickOps.

Technical Data: IP address, browser type, device information, and cookies necessary for the Service to function.

3. Business Contact Information From Public Sources

We also hold a limited set of business listing records about restaurants and other commercial kitchen operators, collected from OpenStreetMap, a publicly available map database, to identify companies that may benefit from the Service. These records are limited to business information: company name, business address, phone number, website, business email address, cuisine type, and opening hours. We use them only to contact businesses about QwickOps, and we do not sell them.

If your business appears in these records and you do not want to be contacted, email privacy@qwickops.com and we will stop contacting you and remove the record.

4. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the QwickOps platform
  • Process your registration and manage your account
  • Send transactional emails (welcome, trial reminders, invoices)
  • Provide customer support
  • Ensure security and prevent fraud
  • Comply with legal obligations

5. Data Storage and Security

Your data is stored with Supabase (database and file storage) and served by Vercel; both providers maintain SOC 2 Type II reports for their infrastructure. We encrypt data in transit (TLS 1.2+) and at rest, use role-based access controls, and keep each organization's data separate with database row-level security.

6. Data Sharing

We do not sell your personal information. We share data only with:

  • Service providers: Infrastructure (Supabase, Vercel); email delivery (Resend); payment processing (Stripe); SMS delivery (Twilio, when SMS is enabled); accounting sync (Intuit QuickBooks Online, when you connect it); address lookup and maps (OpenStreetMap Nominatim, CARTO map tiles); company logos (Clearbit and Google's favicon service); QR code images (api.qrserver.com); web fonts (Google Fonts), only as necessary to operate the Service
  • Legal requirements: When required by law, subpoena, or court order
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with advance notice

7. Your Rights

You have the right to:

  • Access your personal data stored in QwickOps
  • Correct inaccurate information via your account settings
  • Export customers, jobs, invoices and quotes as CSV from Settings → Import / Export
  • Delete your account and associated data by contacting support
  • Opt out of marketing communications (transactional emails cannot be opted out of)

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies. Analytics cookies, if used, are anonymized and used solely to improve the Service.

9. Data Retention

We retain your data for as long as your account is active. After account deletion, data is permanently removed within 30 days, except where retention is required by law (e.g., financial records for tax compliance).

10. Children's Privacy

QwickOps is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email at least 30 days before taking effect. The "Last updated" date at the top indicates the most recent revision.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@qwickops.com.